Updates on its own every hour while open. Sign-ins are recorded from 2 Nov 2026; before that only each user's latest sign-in is known. "Asked by" is the last person who wrote in the thread before the agent's turn. Times are in your time zone. The user filter applies to every table and total; click a column heading to sort by it. User work counts finished tasks only, each for the person whose request it was (work the PR Manager or a schedule passed on counts for the person who started it). Its hours are the agents' working time on those tasks, from each start to its end, added up.